Isla Rug

 Blot with clean undyed cloth or paper towel. Mix one-part wool safe detergent, two-part warm water. Blot stain with mixture and a clean cloth. If the stain persists, contact a professional cleaner as soon as possible. Flat weave rugs will subtly shed small tufts of wool that can simply be vacuumed up or trimmed back, this may subside and reduce over time. Loose knit weave rugs will need some extra love to keep it looking perfect. You can expect your rug to shed, pill and occasionally have loose yarns pop ups however with regular vacuuming, trimming and rotation you can keep your rug looking beautiful. Raw wool rugs will need some extra love to keep it looking its best self. You can expect your rug to shed, pill and tufts of yarn to come loose, however with regular vacuuming, trimming and rotation you can keep your rug looking beautiful. Our Raw wool rugs are considered high shed rugs, you will experience more shedding with these designs, however, it will subside over time.

Oversized Items – $150 Flat Rate on all Australian Orders excluding WA and TAS.

WA and TAS - Click Enquire to request a shipping quote. A shipping quote will be emailed once your address details are supplied, please allow up to 2 working days. Oversized items will be shipped using a specialised furniture courier.

Return for exchange or credit note: Eligible on full priced stock only. Return requested within 14 days of delivery. Returns for Oversized items will incur a 30% restocking fee. 

Please note that we do not offer refunds unless the item is faulty. Faulty items will be returned to the manufacturer before we process the refund.

Sale items are considered final sale. Therefore not eligible for return, refund, credit or exchange.

To read more about our Delivery and Returns Policy you can find it here.